Billing Stats

Billing stats includes: Scheduled, Collected, Pending, Expected, and Past Due values. Scheduled value is the sum of all Autocollect payments due during the current time period. This amount can change based

Average Member Value – Monthly

Average Member Value - Monthly is calculated by dividing your gross by the configured member count. Member count is set based on your configuration rules in settings. Members can

Quit/Churn Rate

Formula for Churn Rate Total Members (How many total contacts were 'S' or 'I' during the last month.) Example: 200 Members/Inactive Members Churn: How many contacts became 'F' Former Members Last Month (Churns / Total Members) Example: 20 Churns /

Online Sales

Referrals

Pauses

Silent Quits

Silent quits represent members that have not been converted to Former Members and have not officially quit their program, however their payments are declined each time they are processed.